Sudhir Kalé has spent more than three decades as a professor, consultant, and researcher. He is currently the Founder and CEO of GamePlan Consultants, a boutique consultancy which has advised clients on five continents. Dr. Kalé combines scientific rigor with hands-on practitioner experience to provide cutting-edge solutions to his clients. He brings a very strong academic and research background with over 4,000 citations of his work. Prof. Kalé has conducted over two hundred and fifty executive development seminars across five continents on topics such as CRM, Customer Experience Management, Customer Experience. NLP, and Corporate Culture. His consulting and research spans the areas of customer experience, service quality, loyalty programs, branding, organizational culture, business transformation, employee engagement, CRM, cross-cultural management, service blueprinting, casino marketing, and responsible gaming. Dr. Kalé has published over 100 articles on gaming management and marketing. While he primarily consults for the gaming industry, Prof. Kalé also advises family businesses on matters relating to succession, governance, and family offices. Several startups have sought his help in bringing their products to market.
Dr. Kalé's ideas, analysis, and opinions have been quoted in top media including The Australian, Bloomberg, Australian Financial Review, New York Times, New York Post, The Wall Street Journal, Forbes, ABC News, the Sydney Morning Herald, and several others. He has also appeared on several TV programs such as The Project and Insight in connection with topics related to Gaming and Addiction.
Professor Kalé has lived and worked in India, U.S., Singapore, Macau, and Australia. An eloquent, insightful, and sometimes provocative speaker, he is often invited to address high profile industry conferences and industry retreats.
I can advise students desirous of seeking higher education abroad. I can mentor young professionals in their industry or university career. I will be happy to advise startups or team up with other GMG professionals on mentoring initiatives for individuals or institutions. I have a strong background in the areas of marketing and management.