Currently I am living in Mississauga, Canada. Due to personal reasons I am looking into options that include working from India and Canada. I am a Canadian Citizen and also have an OCI, so working from India and Canada is not an issue. I do need to be able to frequent India and stay extended periods, along with travelling back to Canada.
As far as my Professional space is concerned, I am: Proactive Quality Assurance / Training and Development professional with high analytical abilities driven to deliver exceptional Quality Programme set up and management. Extensive exercise in feedback, mentoring and monitoring sessions. Vast experience in successfully creating, coordinating, developing and implementing OCM strategy, Quality and Training Programs which results in high employee satisfaction, involvement and improved productivity.
• Extensive exercise in CRM and using Salesforce
• Implementing OCM strategy / Quality metrics analysis / Reporting
• Testing quality measures and updating accordingly
• Training - Quality, product and systems training
• Mentoring and monitoring sessions
• Developing and setting Key Performance Indicators.
• Recruitment, using quality as a base measure
• Development of modules / SEO / Blogs - Client specific
• Content writing for various target audiences
• Creative writing